Effective Date: October 26, 2026
Northampton Area Counseling (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of individuals who visit our website. This Privacy Policy explains how information may be collected, used, and protected when you visit our website at nacounseling.org.
Information We Collect
When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages visited, referring websites, and general usage information.
If you voluntarily contact us by email, telephone, or through a third-party scheduling or patient portal service, information you provide may be used to respond to your inquiry or facilitate requested services.
Our website does not currently provide a direct contact form for submitting personal or clinical information.
Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the user experience.
We may use third-party analytics services, including Google Analytics, to evaluate website traffic and visitor interactions. If enabled, these services may collect information such as device characteristics, approximate geographic location, pages viewed, and general browsing activity.
Analytics technologies may involve the use of cookies or other identifiers. Visitors may be able to manage certain cookies through their browser settings.
We do not intend to use website analytics to collect clinical information or identify individuals seeking mental health treatment.
Any analytics or tracking technologies implemented on this website will be subject to applicable privacy and security requirements.
How We Use Information
Information collected through our website may be used to:
- Maintain and improve website functionality and security.
- Understand general website usage and performance.
- Respond to communications and inquiries.
- Direct visitors to appropriate services and resources.
- Comply with applicable legal obligations.
We do not sell personal information collected through our website.
Third-Party Scheduling and Patient Portals
Northampton Area Counseling may provide links to external electronic health record (EHR) systems, patient portals, or appointment scheduling services.
These services operate independently of our website and may have their own privacy policies, security measures, and terms of use.
When you access an external scheduling or patient portal service, information submitted through that service is governed by the applicable provider’s policies and the healthcare privacy obligations that apply to the practice.
We encourage visitors to review the privacy information provided by these services before submitting personal or health-related information.
Protected Health Information and HIPAA
Northampton Area Counseling recognizes the importance of maintaining the confidentiality of personal health information.
Where applicable, protected health information collected or maintained in connection with healthcare services is governed by the Health Insurance Portability and Accountability Act (HIPAA), applicable state laws, and the practice’s Notice of Privacy Practices.
This website Privacy Policy addresses general website activity and does not replace any Notice of Privacy Practices applicable to healthcare services.
Email and Electronic Communications
Email and other ordinary electronic communications may not provide the same level of security as a designated patient portal.
Please avoid sending sensitive medical information, detailed clinical histories, or urgent mental health concerns through standard email.
For communications involving confidential health information, please use the secure communication methods provided by your therapist or the practice.
Information Security
We take reasonable measures to help protect information associated with our website from unauthorized access, misuse, or disclosure.
However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.
Children’s Privacy
Our website is intended to provide general information about counseling services and is not designed to independently collect personal information from children under the age of 13.
Parents or legal guardians seeking services for a minor should contact the practice through the appropriate communication or scheduling channels.
External Websites
Our website may contain links to external websites, professional resources, scheduling systems, or other third-party services.
Northampton Area Counseling is not responsible for the privacy practices or content of websites operated by third parties.
Your Privacy Choices
Depending on applicable law and the type of information involved, you may have rights concerning access to, correction of, or other handling of your personal information.
You may contact us with questions about website-related privacy practices.
Requests concerning medical records or protected health information should be directed to the practice through its established patient privacy procedures.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, technology, services, or applicable legal requirements.
Updates will be posted on this page with a revised effective date.
Contact Information
If you have questions about this Privacy Policy, please contact:
Northampton Area Counseling
53 Gothic Street, Suite #1
Northampton, MA 01060
Phone: (413) 320-4711
Email: info@northamptonareacounseling.com
Website: https://nacounseling.org